Terms of Sale

Last updated: 16 September 2026

1. Publisher of the Site

The website www.lesvacantes.com (hereinafter the “Site” or the “Platform”) is published by:

TERRITORI SAS
A simplified joint-stock company (SAS) with share capital of 33 000 €
Registered office:
31 avenue Carnot
33200 Bordeaux – France

Bordeaux Trade and Companies Register (RCS): 992 052 571
SIRET : 992 052 571 00013
APE code: 63.12Z – Web portals

EU VAT number:
FR39 992052571

Operator of the registered trademark LesVacantes®

Email:
bonjour@lesvacantes.com

2. Definitions – Purpose of these Terms

These General Terms of Use and Sale (hereinafter the “Terms”) govern the relationship between TERRITORI SAS, operator of the LesVacantes platform, and anyone using the services offered on the Site.

They set out the respective rights and obligations of Users and the conditions under which LesVacantes provides its digital services.

For the purposes of these Terms, the following words have the meanings set out below:

Platform
means the website www.lesvacantes.com together with all the digital services offered by LesVacantes.

User
means any individual or legal entity browsing the Platform or using the services offered.

Owner
means any person offering for rent a furnished property they are legally entitled to let.

Tenant
means any person searching for or booking a furnished property through the Platform.

Listing
means any rental offer published on the Platform by an Owner.

Property
means the furnished property covered by a Listing, whether it is not the Owner’s main residence or is their main residence let during an absence.

Booking
means the agreement reached between an Owner and a Tenant in respect of a Property.

Rental contract
means the lease entered into directly between the Owner and the Tenant. It may take the form of a Civil lease or a Bail mobilité, on the conditions set out in section 3 bis.

Civil lease
means the rental contract governed by articles 1713 et seq. of the French Civil Code, covering a furnished Property that is not the Tenant’s main residence.

Bail mobilité
means the rental contract governed by articles 25-12 to 25-18 of Act no. 89-462 of 6 July 1989, entered into with a Tenant who can evidence one of the reasons exhaustively listed in article 25-12 of that Act.

LesVacantes provides a digital platform that allows, among other things:

the publication of Listings;
searching for properties;
connecting Owners and Tenants;
handling booking requests;
providing tools that make it easier to enter into a rental contract;
access to additional services offered on the Platform.

LesVacantes is never a party to the rental contract entered into between the Owner and the Tenant.

3. Nature of the service

LesVacantes acts solely as a digital intermediation platform, providing technical tools that allow Owners and Tenants to enter into a rental contract.

LesVacantes provides digital services only, which allow among other things:

the publication of Listings;
searching for properties;
connecting Users;
managing bookings;
generating contractual documents;
providing communication tools;
integrating a secure payment service provided by an authorised payment services provider;
administrative services designed to make booking easier.

In that capacity, LesVacantes:

is neither the owner nor the tenant of the Properties offered;
is neither a property administrator nor a letting manager;
is not an estate agent within the meaning of Act no. 70-9 of 2 January 1970, known as the “Hoguet Act”;
does not act as agent for Users;
is neither a payment institution nor a payment services provider;
is neither an insurer nor an insurance broker.

LesVacantes never sets:

the rent;
the charges;
the security deposit;
the specific terms of the rental contract.

These are agreed freely between the Owner and the Tenant.

LesVacantes has no power of representation, administration or disposal over the Properties offered.

Rental contracts are entered into directly between the Owner and the Tenant, who remain solely responsible for them.

LesVacantes carries out no letting management.

LesVacantes may offer template contracts, support tools, recommendations or practical information. These are provided for information only and constitute neither legal, tax nor property advice.

In order to make the Platform more secure, LesVacantes may carry out certain administrative, documentary or identity checks on Users.

However, these checks are not a guarantee as to, in particular:

a User’s actual identity;
their creditworthiness;
their conduct;
a Property’s compliance;
the proper performance of the rental contract.

LesVacantes does not guarantee the availability of the Properties or the accuracy of the information published by Users.

3 bis. Types of rental contract offered on the Platform

The Platform allows two types of rental contract to be entered into, with different legal regimes and obligations.

Which contract applies is determined first by the nature of the Property:

where the Property is not the Owner’s main residence, the letting is agreed under a Civil lease; the Owner may, if they wish, also open their Listing to the Bail mobilité;
where the Property is the Owner’s main residence, the letting is agreed exclusively under a Bail mobilité. The Civil lease is not offered in that case.

This allocation rule is a Platform policy and is more restrictive than the applicable regulations. Its purpose is to rule out any treatment as furnished tourist accommodation within the meaning of I of article L. 324-1-1 of the French Tourism Code, LesVacantes not carrying out that activity.

Within the framework thus determined, the contract actually entered into depends on the Tenant’s situation and on how they will use the Property. It is agreed jointly between the Owner and the Tenant, LesVacantes not being a party to the contract.

3 bis.1 The Civil lease, for use as accommodation that is not the tenant’s main residence

The Civil lease is governed by articles 1713 et seq. of the French Civil Code. It can only be entered into if the Property is not the Tenant’s main residence, the Tenant keeping their usual home elsewhere.

no condition relating to the Tenant’s personal or professional situation is required;
the term is fixed and freely agreed by the parties, with no automatic renewal; LesVacantes limits leases arranged through it to twelve (12) months;
the rent, the security deposit, the charges regime and the early-termination conditions are a matter of freedom of contract between the parties.

Users are informed that if the Tenant were to establish their main residence in the Property, the contract could be reclassified under the regime of Act no. 89-462 of 6 July 1989.

3 bis.2 The Bail mobilité

The Bail mobilité is governed by articles 25-12 to 25-18 of Act no. 89-462 of 6 July 1989. The Property may then be either the Tenant’s main residence or accommodation other than their main residence.

Entering into it is strictly conditional on the Tenant evidencing, on the date the lease takes effect, one of the situations exhaustively listed in article 25-12: vocational training, higher education, an apprenticeship contract, an internship, a voluntary civic service commitment, a work relocation or a temporary assignment as part of their professional activity.

The provisions applicable to the Bail mobilité are a matter of public policy. It follows in particular that:

the term of the lease is between one (1) and ten (10) months, non-renewable and non-extendable; it can be changed only once, by amendment, without the total term exceeding ten (10) months (article 25-14);
no security deposit may be required from the Tenant (article 25-17), and the contract must include a statement informing the Tenant of this prohibition (article 25-13);
a surety remains permitted, including the Visale guarantee; in a house share, any joint-liability clause between housemates or their guarantors is deemed unwritten (article 25-13, II);
rental charges are recovered exclusively as a flat fee paid at the same time as the rent, which cannot give rise to any top-up or later reconciliation (article 25-18);
the rent, freely set at signature, cannot be reviewed during the lease (article 25-16); rent-control provisions continue to apply in the municipalities concerned;
the Tenant may terminate the contract at any time, subject to one month’s notice (article 25-15); the Owner has no right of early termination;
if the contract omits the words “bail mobilité”, the term or the reason, it is governed by the provisions applicable to furnished accommodation let as a main residence (article 25-13).

The Owner is informed that letting under a Bail mobilité does not constitute a change of use within the meaning of article L. 631-7 of the French Building and Housing Code.

3 bis.3 The role of LesVacantes

LesVacantes makes template contracts available to Users for each of these two regimes. Choosing the contract, adapting it and signing it are the sole responsibility of the Owner and the Tenant. LesVacantes provides neither legal advice nor any guarantee as to the classification chosen by the parties.

4. Acceptance of these Terms

Any use of the Platform implies full and unreserved acceptance of these Terms.

When creating an account or confirming a booking, the User acknowledges that they:

have read these Terms;
accept them without reservation;
have the legal capacity to enter into a contract.

These Terms remain applicable for the whole time the Platform is used.

In the event of a conflict between:

these Terms;
the rental contract entered into between the Owner and the Tenant;
the Cancellation Conditions published on the Platform,

the specific provisions of the rental contract prevail only as between the Owner and the Tenant.

These Terms continue to apply to the relationship between each User and LesVacantes.

5. Specific conditions applicable to Owners

The Owner represents and warrants that they:

are fully entitled to offer the Property for rent;
hold all necessary rights over the Property offered;
provide accurate, truthful, complete and regularly updated information;
ensure that the photographs, descriptions and features published faithfully match the Property offered.

The Owner remains solely responsible for:

the content of their Listing;
the choice of rental conditions;
setting the rent, the charges, the security deposit and any additional fees;
performing the rental contract entered into with the Tenant;
the Property’s compliance with the applicable regulations;
handing over and taking back the keys;
all the legal, administrative, tax and social security obligations that apply to them.

The Owner undertakes to keep their availability calendar up to date and to remove without delay any Listing that has become inaccurate.

The Owner’s capacity and supporting documents

Before publishing a Listing, the Owner states the capacity in which they are offering the Property for rent: private individual, legal entity ou agent.

Required supporting documents, depending on the capacity declared:

where the Property belongs to a legal entity: a Kbis extract less than three months old and proof of the signatory’s authority;
where the Owner is acting on behalf of a third party: a management mandate signed by the owner of the Property expressly authorising them to let it and to sign the lease, together with, where applicable, their professional licence number issued under Act no. 70-9 of 2 January 1970.

LesVacantes may also request, at any time and in particular where there is doubt about the Owner’s capacity or their right to let the Property, a valid proof of identity and a proof of ownership (title deed, notarial deed or latest property-tax notice). These documents are recommended from registration onwards: they speed up validation of the account.

The Owner also provides the tax information needed for LesVacantes to meet its reporting obligations as a platform operator, in accordance with articles 1649 ter A to 1649 ter E of the French General Tax Code.

Tax information can be entered after registration and is not a condition of publishing a Listing. It must, however, be complete before the first rent payout. Failing that, and after reminders, LesVacantes is required to suspend payment of the sums collected or to close the account, in line with the due-diligence obligations applicable to platform operators.

The absence of the required supporting documents listed above may, however, prevent the Listing from being published.

LesVacantes carries out a formal check of these documents. That check is neither a guarantee of their authenticity nor a validation of the right to let the Property, both of which remain the Owner’s sole responsibility.

An Owner acting as an agent is personally responsible for complying with the regulations applicable to their activity, in particular Act no. 70-9 of 2 January 1970 where it applies to them. LesVacantes carries out none of the activities covered by that Act and does not take on any agent’s obligations.

Regulatory obligations

The Owner remains solely responsible for complying with all the legal, regulatory, tax and administrative provisions applicable to their Property.

In particular, it is for them to check that letting the Property is permitted having regard to:

national and local regulations;
planning rules;
any change-of-use rules;
the co-ownership rules;
their insurance policy;
and any applicable reporting or registration obligation.

Where the Property is also offered or operated as furnished tourist accommodation, the Owner declares that they meet all the obligations set out in particular by the French Tourism Code, the French Building and Housing Code and the applicable local regulations.

It should be remembered that under article L.631-7 of the French Building and Housing Code, repeatedly letting furnished residential premises for short periods to a transient clientele that does not take up residence there may constitute a change of use requiring authorisation in certain municipalities.

Where local regulations require it, the Owner undertakes in particular to:

obtain the required change-of-use authorisations;
make the mandatory declarations to the town hall;
obtain a registration number where one is required.

LesVacantes carries out no check on the regulatory compliance of published Properties and cannot be held liable for an Owner’s failure to meet their obligations.

Choosing the type of lease

The Owner acknowledges having read the two regimes described in section 3 bis and remains responsible, jointly with the Tenant, for choosing the applicable contract.

Where a Bail mobilité is entered into, the Owner undertakes in particular to:

collect and keep the evidence of the reason relied on by the Tenant;
include in the contract the words “bail mobilité”, the term of the lease and the reason justifying it;
require no security deposit;
set a flat charges fee that is not manifestly disproportionate, no later reconciliation being possible;
not review the rent during the lease;
not extend the lease beyond ten (10) months, nor renew it.

Where a Civil lease is entered into, the Owner makes sure that the Property is not the Tenant’s main residence.

Prohibition of circumvention. The content of the Listing (title, description, photographs, videos, links) must not contain any direct or indirect reference to a website, platform, agency, concierge service or any other third-party business, nor any contact details (web address, email, telephone number, social media account). This prohibition also applies to watermarks, logos and brand marks embedded in images. LesVacantes reserves the right to remove or modify any non-compliant content, to suspend the Listing and, in the event of a repeated breach, to terminate the Owner’s account.

6. Specific conditions applicable to Tenants

The Tenant undertakes to:

provide accurate and truthful information when registering and when making any booking;
comply with these Terms;
comply with the provisions of the rental contract entered into with the Owner;
use the Property for its intended purpose;
respect the fixtures and fittings, the neighbours and any house rules provided by the Owner;
be answerable for any damage they cause during the rental period;
pay all sums due in accordance with the agreed arrangements.

Depending on the type of lease entered into, the Tenant also undertakes:

under a Civil lease: not to establish their main residence in the Property, which is let for use as accommodation that is not the tenant’s main residence;
under a Bail mobilité: to evidence, on the date the lease takes effect, one of the reasons set out in article 25-12 of Act no. 89-462 of 6 July 1989, to produce the corresponding supporting document and to inform the Owner without delay of any change in their situation.

The Tenant is informed that no security deposit may be demanded from them under a Bail mobilité and that the flat charges fee applicable to that lease gives rise to no reconciliation at the end of the stay.

The Tenant acknowledges that LesVacantes is not a party to the rental contract and cannot be held liable for its performance.

7. Service fees

7.1 LesVacantes platform fees

In consideration of the services offered by the Platform, LesVacantes charges the Owner service fees covering, in particular:

publication of Listings;
introductions to Tenants;
the booking tools;
the administrative services offered by the Platform;
user support;
the digital booking management tools.

These fees are set at:

12% incl. VAT (10% excl. VAT) of the rent and charges set out in the rental contract.

The LesVacantes service fees become definitively earned as soon as the booking is confirmed, the introduction, booking, Platform access and associated digital services having been performed.

The service fees pay solely for the services performed by LesVacantes in connecting Users, securing the booking and providing access to the services offered on the Platform. They are neither a security deposit, nor an advance on rent, nor a cancellation penalty.

Where a cancellation is attributable to the Owner before the move-in date, the financial consequences are those set out in the applicable Cancellation Conditions.

7.2 Rent payments and payment processing fees

Rent is paid exclusively by bank card, using the secure payment solution operated by the payment services provider partnered with LesVacantes.

When the booking is confirmed, the Tenant pays a deposit equal to the first month’s rent, charges included.

Subsequent instalments are collected automatically from the payment method registered at the time of the first payment, in accordance with the schedule set out in the rental contract.

To allow payments to be processed, the Owner expressly authorises the payment services provider partnered with LesVacantes to deduct, before paying over the balance due to them:

the LesVacantes service fees;
the payment processing fees;
any fees relating to cover or additional services taken out.

The payment processing fees cover, in particular:

the cost of collecting card payments;
the cost of managing recurring payments;
the running costs of Owners’ payment accounts;
the cost of paying out funds.

As a guide, these fees generally represent between 2% and 3% incl. VAT of the rent collected.

Their amount may vary depending in particular on:

the amount of rent;
the number of instalments;
the type of bank card used;
the payment services provider’s pricing terms.

The provider’s public pricing terms can be consulted on its website.

LesVacantes adds no mark-up to these fees and rebills only the costs actually incurred.

Where fixed costs are spread over a small number of payments, the percentage actually borne may be higher or lower than this estimate.

7.3 Right of withdrawal

In accordance with article L.221-28 of the French Consumer Code, accommodation services supplied on a specified date or for a specified period do not carry a right of withdrawal.

A confirmed booking is therefore firm, subject to the applicable Cancellation Conditions.

8. Payment

8.1 Payment arrangements

Payments are made exclusively through the solutions offered by the payment services provider partnered with LesVacantes.

LesVacantes acts solely as a technical platform that facilitates the initiation and tracking of payments.

LesVacantes :

is not a payment institution;
is not a payment services provider;
does not hold funds on behalf of Users;
guarantees neither the origin of the funds nor the proper execution of payment transactions.

Collection, direct debit, payout, refund and chargeback operations are carried out in accordance with the payment services provider’s contractual terms.

8.2 Payment schedule

When the booking is confirmed, the Tenant pays a deposit equal to the first month’s rent, charges included. That deposit is set against the first month’s rent under the rental contract and is paid over to the Owner when the Tenant moves in, in accordance with section 12.

Subsequent rent payments are collected automatically each month, on the monthly anniversary of the move-in date, or on any other date set out in the rental contract.

Each instalment may be presented for payment several days before its due date in order to ensure it is settled on time.

The Tenant undertakes to keep a valid payment method on file for the whole rental period.

If a direct debit fails, the payment services provider may make several further attempts in line with its own operating terms.

9. Security deposit

9.1 Civil lease

Under a Civil lease, the Owner may require a security deposit, the amount and terms of which are freely set out in the rental contract.

9.2 Bail mobilité

Under a Bail mobilité, no security deposit may be required from the Tenant, in accordance with article 25-17 of Act no. 89-462 of 6 July 1989. Any clause to the contrary has no effect. The contract must include a statement informing the Tenant of this prohibition.

A surety, however, remains permitted under both frameworks: the Owner may ask for a guarantor or use the Visale guarantee. In a house share under a Bail mobilité, any joint-liability clause between housemates or their guarantors is deemed unwritten.

9.3 Common provisions

Unless expressly provided otherwise on the Platform or in the rental contract:

the security deposit is paid directly between the Tenant and the Owner;
LesVacantes does not collect the security deposit;
LesVacantes neither holds it nor returns it.

The Owner remains solely responsible for managing the security deposit and for any deductions they decide to make in accordance with the rental contract and the applicable regulations.

LesVacantes plays no part in the decision to return the security deposit or in settling any dispute between the Owner and the Tenant.

10. Insurance

10.1 Insuring the property — the Owner’s responsibility

The Owner represents and warrants that they hold insurance covering the property being let and the letting activity itself, for the whole term of the lease — Civil lease or Bail mobilité — entered into through the Platform.

It is for them to check with their insurer that their policy permits letting the property and covers the associated risks (fire, water damage, non-occupying owner public liability, claims by neighbours and third parties).

LesVacantes requires every property published on the Platform to be covered for the whole rental period.

LesVacantes is not the property’s insurer and cannot be held liable for the absence, inadequacy or forfeiture of the Owner’s cover.

If suitable cover is lacking, the Owner may, if they wish, take out dedicated insurance (non-occupying owner cover plus optional extras) with the LesVacantes insurance partner. Taking this out is optional and entirely the Owner’s decision.

10.2 The role of LesVacantes — insurance intermediary

As part of its business, LesVacantes may offer Users insurance or guarantee solutions designed to secure lettings arranged through the Platform.

On that basis, LesVacantes is registered with the French single register of insurance, banking and finance intermediaries (ORIAS) under number 26009435, as an Insurance Intermediary’s Agent (MIA).

This registration allows LesVacantes to present, offer or help arrange insurance contracts with partner insurers, without itself acting as an insurer.

The cover offered on the Platform may include, in particular:

unpaid-rent cover;
legal-expenses cover;
non-occupying owner (PNO) insurance;
squatting cover;
any other cover or insurance offered by LesVacantes’ partners.

The details of the cover, its exclusions, compensation limits, excesses, conditions for making a claim and claim notification arrangements are set out exclusively in the general and specific terms of the insurance policy taken out with the partner insurer.

LesVacantes is not an insurer and does not itself underwrite the risks covered by these policies.

Insurance policies are entered into directly between the User concerned and the partner insurer. The insurer remains solely responsible for:

accepting or declining the application;
the administrative management of the policy;
handling claims;
the decision to pay compensation;
paying out any compensation.

Likewise, the Tenant remains responsible for taking out any insurance required by the regulations or by the rental contract.

LesVacantes cannot be held liable in respect of the performance, interpretation or settlement of insurance policies taken out with partner insurers.

11. Suspending or closing an account

LesVacantes reserves the right to suspend temporarily or permanently close a User’s account in the event of:

failure to comply with these Terms;
the provision of inaccurate, misleading or fraudulent information;
abusive or improper use of the Platform;
conduct liable to harm the interests of LesVacantes or of other Users;
failure to meet obligations arising from a booking or a rental contract;
fraud, attempted fraud or the use of an unlawful means of payment.

Except in an emergency or where required by law, LesVacantes will inform the User concerned beforehand and may allow them to put their case.

Suspending or deleting an account gives rise to no entitlement to compensation.

LesVacantes may also remove any Listing that is manifestly unlawful, misleading, inaccurate or contrary to these Terms.

12. Booking and deposit

A booking for a Property becomes firm once:

the Owner has accepted the booking request;
these Terms have been accepted;
the deposit equal to the first month’s rent, charges included, has been paid.

The purpose of this deposit is to secure the booking of the Property until the rental contract takes effect.

Payment is made exclusively by bank card, using the secure payment solution offered on the Platform.

The deposit is collected through the payment services provider partnered with LesVacantes and held temporarily in the Platform’s payment account until the Tenant moves in.

Provided the booking proceeds normally, the deposit is set against the first month’s rent due under the rental contract and paid over to the Owner when the lease takes effect.

If the booking is cancelled, the financial consequences for the deposit are exclusively those set out in the Cancellation Conditions in force on the date of booking and, where applicable, in the rental contract entered into between the Owner and the Tenant.

LesVacantes acts solely as a technical platform and payment facilitator. Holding the deposit temporarily in the Platform’s payment account is purely a technical requirement linked to securing the booking and performing the rental contract.

13. Personal data

LesVacantes collects and processes Users’ personal data in accordance with:

Regulation (EU) 2016/679 of 27 April 2016 (GDPR);
the amended French Data Protection Act.

How personal data is collected, used, retained and deleted is set out in the Privacy policy available on the Platform.

Each User has, in particular:

a right of access;
a right to rectification;
a right to erasure;
a right to object;
a right to restriction of processing;
a right to data portability.

14. Consumer mediation

In accordance with articles L.611-1 et seq. of the French Consumer Code, any consumer may use a consumer mediator free of charge in order to settle a dispute amicably.

The mediator appointed by LesVacantes is:

NotreAccord Consommation
38 rue d’Aviau
33000 Bordeaux
Website: https://mediation-consommation.notreaccord.com

The consumer remains free to accept or refuse mediation.

15. Governing law and jurisdiction

These Terms are governed by French law.

In the event of a dispute with a consumer, the consumer may bring proceedings before:

either the court with territorial jurisdiction under the French Code of Civil Procedure;
or the court for the place where they lived when the contract was entered into or when the harmful event occurred.

For any dispute between LesVacantes and a User acting in a professional capacity, express jurisdiction is granted to the courts within the jurisdiction of the Bordeaux Court of Appeal, unless a mandatory legal provision states otherwise.

16. Final provisions

16.1 Changes to these Terms

LesVacantes reserves the right to amend these Terms at any time, in particular to reflect changes that are:

legislative;
regulatory;
case-law related;
technical;
or functional to the Platform.

The new Terms will apply as soon as they are published online.

Bookings already confirmed remain governed by the version of the Terms applicable on the date they were confirmed.

16.2 Partial invalidity

If any provision of these Terms is declared void, unlawful or unenforceable, the remaining provisions retain their full effect.

16.3 No waiver

The fact that LesVacantes does not rely on any provision of these Terms at a given time cannot be construed as a waiver of its right to rely on it later.

16.4 Entry into force

These Terms come into force from the date they are published on the Platform